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Reply to "Anyone feel like the team admin/IT even though you're the manager?"
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[quote=Anonymous]Refer them back to the SOPs every time. Every time. “John, it’s in the manual.” Make sure everyone has a paper copy of them if they like paper, and centralize them electronically on a drive or sharepoint or via an email that you send each month without fail. Incorporate “administrative management” or equivalent into the performance standards. To me the only red flag is that your new people have problems too. I have encountered all this in longtime employees but for us, the newer ones get it quickly. And we specifically ask detailed questions in the interview - can you use specific basic programs, can you file your own pleadings without a paralegal, etc. So either you are not screening people properly, or your office culture or training is weird, or you really do have near-impossible software. And I have worked with some pretty terrible legal software. That’s not usually the issue. [/quote]
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