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Reply to "Anyone feel like the team admin/IT even though you're the manager?"
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[quote=Anonymous][quote=Anonymous]Your job is to help your employees do their jobs. You need to find out what sort of assistance they need and then provide that assistance. Which can be done by doing it yourself or by offering training or by hiring someone to take care of these things.[/quote] OP here. I've created SOPs, done trainings (and videotaped them for the files) and have provided training materials. Our systems have just become increasingly complicated in the last decade and troubleshooting them takes time. If I can find the answers, why can't they? Half the time they're asking me because it's easier for them and the other half of the time is because they just can't remember the answer I gave last time. But when I don't answer them or show them where they can find the answer, they will just sit there and work won't progress. It's frustrating and it's a pattern with multiple people. [/quote]
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