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[quote=Anonymous]I work at a place that's tech heavy, with a lot of lawyers who are not tech savvy. As their manager I do all of the managerial and supervisory work, but apparently I'm their admin too. Whenever anyone encounters a problem they come straight to me. I'm the account administrator by default on a lot of accounts and I am an expert at most programs, but it's because I'm constantly picking up new skills. I also have the seniority to run down answers from other offices that they don't have. It's draining. When I was hired into this role 5 years ago, their prior manager flagged that they couldn't work independently and needed a lot of assistance. And the entire team was demoralized because when they ran into roadblocks, prior manager had told them to come up with a solution. They couldn't and just got stuck.

How do I get out of this rut? I know that by assisting them I'm speeding them along, but it's at the expense of my own higher level work. The new people I've hired have also gotten stuck, so this isn't just an issue with a few employees. I have very detailed SOPs and training materials, but my team doesn't use them. I get that our technology and programs are incredibly complicated, but that's just the job? I can't hire someone to solely assist with tech problems and our actual IT refuses to do more than install programs. [/quote]

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