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[quote=Anonymous]I rented a car and got charged for tolls I never used. They charged my card about a week after I returned the vehicle. I was not on those roads, or even in that town when the charges were incurred. The rental car company was not very helpful, told me to dispute with the State of Florida or call my bank to dispute charges. They told me the charges would not be removed unless I could prove with a receipt that I was in another location when the tolls were incurred. I realize there are a lot of people who would lie or not understand cashless toll roads. I grew up in that area and was absolutely certain I didn't use any tolls roads on the day and times they were telling me, which I explained to them repeatedly. I was at a family member's house in another town at the time.

After I spent hours on the phone between the rental company, Florida DOT and my own bank, the rental company finally realized their error. I told them from the first phone call that it was simply not possible and they must have mixed up their e-passes or tag numbers. I left messages for managers to call me back..they never did. I kept calling and was able to finally speak to a manager. He checked out the tag numbers and found out they had the wrong one listed for the car I rented. He agreed to issue a refund.

In the process, I had to cancel my card to dispute the claim. With all the auto-pay things attached to that card number, it is a giant hassle.

I recommend anyone renting a car make a notation of the plate number and keep all receipts from the trip. Customer service reps were unwilling to check on any of the details of my rental or even consider that it could be their mistake. I'm not naming the company because, after checking reviews online, it appears that they all do the same damn thing. [/quote]

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