Reply to WWYD - Crate and Barrel furniture

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[quote=Anonymous]Yes, similar story. Ordered custom couch and 2 swivel recliner chairs from Short Hills, NJ. The couch was broken in several places on delivery. I did not accept the couch. There were a few small areas on the corners of one chair, the leather was damaged and noticeable “extra” leather on one side of the 2nd chair. C & B offered to discount the chairs and gave a full refund on the couch. After a year a piece of wood supporting the seat broke, the seat collapsed. I spoke with my sales assistant in Short Hills, she recommended I contact customer services. I did but was told the chair was final sale due to the discount I got. They would not repair, the chairs were discontinued. It seems like the wood used is cheap thin ply wood supporting the seat. I would never buy from C & B again. I regret taking the discount on the damaged chairs, left me with no comeback. I think with the discount the chair still cost around a thousand dollars. I’m shopping for replacement furniture at Arhaus. [/quote]

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