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Reply to "Does it work trying to cancel a subscription you can't access by calling credit card company and not authorizing?"
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[quote=Anonymous]I have been trying to cancel a Microsoft 365 subscription I purchased for my 13 year old 4 years ago. He set it up using an email he created and a pre-paid flip phone. Foolishly I let him use my American Express thinking it was a one time purchase. My so no longer remembers that email and no longer has that phone number. I tried to call Microsoft to cancel the subscription but I got the run around. They said they can't look up the account using a credit card number. I tried calling back to reach a supervisor but I think they blocked my phone number and it goes straight to a voice mail that says to do it online. I called American Express to block them so it doesn't get charged next year. Will this work? American Express had a canned speech that they read. It didn't seem clear if they would or not. [/quote]
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