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Reply to "Do you let things that people in customer service do slide?"
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[quote=Anonymous][quote=Anonymous]I've experienced this, too. When I receive great, even good, service, it's like a breath of fresh air and I think about it long after I leave the store. I worked in the service industry during college in a town that is all about service, so being cheerful and helpful was the expectation. [/quote] I used to work in customer service/hospitality in everything from dive bars to restaurants where you’d see Supreme Court justices. Providing *good* customer service requires one to be outgoing, cheerful, communicative, agile and adaptable. I am embarrassed at how low things have fallen- and my experience in that realm was from about 2005-2018 so not that long ago. It’s becoming a lost art. I understand that some Gen Z’ers like to say that smiling and chatting with customers is “emotional labor” and shouldn’t be expected - in customer-facing roles. :roll: We are effed. [/quote]
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