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Reply to "Is Starbucks punishing walk-in orders?"
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[quote=Anonymous][quote=Anonymous]I think you may be on to something! In person customers who stay at a coffee shop are the least profitable/most potentially problematic for the store. Everything else is pure profit. Several years ago, I was talking to a starbucks employee who bemoaned how they are evaluated by their drive-thru times, so they have to focus on that to the detriment of everything else. I can only imagine it's gotten worse with door dash, ubereats, etc. [/quote] It’s been ridiculous past few visits at a few different locations. Legit 20 plus minute wait in a store that appears empty on the inside. At the very least they need to be transparent about the delays. It’s BS to be held hostage for that long because you already paid.[/quote]
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