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Reply to "Is Starbucks punishing walk-in orders?"
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[quote=Anonymous]I don’t think you’re being punished; I think that because there’s no transparency about how many orders are ahead of yours, it feels like they’re taking forever to make your order. If you could see all those customers ahead of you in line, you’d have a better idea of how long the wait would be. Somebody walking in behind you might have placed their order 7 minutes before you place yours. They’re not being waited on any faster, they’re just doing some of their waiting elsewhere.[/quote]
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