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Reply to "Is Starbucks punishing walk-in orders?"
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[quote=Anonymous]I think you may be on to something! In person customers who stay at a coffee shop are the least profitable/most potentially problematic for the store. Everything else is pure profit. Several years ago, I was talking to a starbucks employee who bemoaned how they are evaluated by their drive-thru times, so they have to focus on that to the detriment of everything else. I can only imagine it's gotten worse with door dash, ubereats, etc. [/quote]
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