Reply to PSA - Avoid Stubhub if you care about attending the ticketed event

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[quote=Anonymous]I just had a negative experience with Stubhub and will never use its platform again. I

While Stubhub professes to guarantee the tickets they sell, here are things you should know:

1)  They allow sellers to transfer tickets [b]on the event day.[/b] In my case, I called at 10 a.m. about tickets I had purchased for an 8:00 p.m. performance that night and was told that the seller had until 4:00 p.m. to transfer the tickets. That's just 4 hours before showtime!

2) I was also told that the seller was reputable and that, more than likely, I would get my tickets by 4 p.m. They also said that if the seller did not come through by 4:00 p.m., I would receive an email with a link offering options for obtaining additional tickets at no cost. That email never came.

3) By 5:00 p.m., after spending more time on the phone with customer service, they verified that the tickets I purchased could not be transferred. They told me to wait another 15-20 minutes for a link that would give me the opportunity to get replacement tickets or request a refund. The customer service representative assured me the replacement tickets would be at no additional cost. They won't send you the link while you are on the phone with customer service.

4) As promised, I received the link (now less than three hours before showtime). While waiting for it, I checked the ticket inventory and saw that ticket availability was limited, and the only available tickets were more than double the price of the tickets I purchased. I was wondering if they would offer more expensive tickets to make up for the issues, and I was hopeful. However, when I clicked the link, it said, "We are sorry. There are no tickets available."

I was able to submit a request for a "full refund," but that was little consolation when the only option to see the show was to buy the most expensive tickets. Not knowing until the 11th hour that I would not receive the tickets I purchased a week ago caused me to miss other options that might have been more affordable.

This morning, I was researching Stubhub policies and learned that what happened to me is VERY common. There are countless accounts of people traveling to different cities for a show or event only to discover on the day of the event that their order could not be fulfilled. If replacement tickets are offered in these situations, they are usually worse than the original purchase (such as obstructed views).

Bottom line - read the reviews and think long and hard about purchasing tickets through Stubhub, especially for popular tickets or when traveling for an event. To me, not having the tickets before the event day is a deal breaker. Never again. Lesson learned.

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