Reply to Going from RCN to FIOS

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[quote=Anonymous]Some of you maybe considering this so i thought i would share my experience so at least my pain doesn't go for nothing.

We had HD tv package from RCN, internet and telephone and two Tivos.

With a comparable package from FIOS it was $20 cheaper per month plus offered a $500 gift card for a 2 year committment.  Plus they will give us a discount as a verizon wireless customer (take a couple of months to kick in).

FIOS is overall better technology.  They can remotely recycle your boxes from support!  Huge improvement to me.  With RCN I had to go up and down stairs to do and do it manually myself while they were on the phone.  Internet is faster.   I can do a lot from my verizon account to manage my services.  I think this is because it is all digitally based and newer technology.

Downside is I think Tivo is better than Fios' DVR.  I program the DVR from my verizon account because i find it too frustrating to work from the remote in from the TV.  This feature does work very well. Also we share the DVR so you can transfer in flight watching a show from one room to another (haven't tried it but heard it works well).  Tivo is more user friendly and more intuitive - i miss the recording of shows it thought i might like! However my kids like the DVR / Fios just fine so maybe its a learning curve.  They like the on demand feature for their shows which does work really well.

Comments:

1. Verizon didn't port our telephone number.  People would call and it would go directly VM at RCN.  We actually had a new number from verizon.  Took a day or two to figure this out.   When i contacted Verizon they said it would take a couple of days to fix (and it did).  Then on the first bill they charged us $22 for a new number.  They removed the charge but yet another mind numbing call to get it fixed.

2. Despite calling RCN about cancelling service, they didn't do it.  I had to call again a week later to get it actually cancelled.

3.  When you actually get a person at Verizon, they will be helpful but they will try to upsell over and over again.  So i am learning to do everything i can online.

4. I asked RCN to keep my webmail account open at $4 per month which they did and sent me a bill for but then a week later i no longer had access so i called and they had wiped out my account.  I got back into it but all my emails were gone!  Still trying to recover those emails.

5. The voicemail system is better at Fios.   Its faster and easier to use.

6. The FIOS channel system is better.  More options - more colorful - can sort easier.  Can choose to show only the channels you are subscribed too - what an innovation!  Can show only HD channels or only movies.  nice.  I'm still learning here so i'm sure there are other options that are useful.

hope this helps.[/quote]

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