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Exercise & Fitness
Reply to "Nordictrack customer service - really that bad?"
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[quote=Anonymous]I have the 2450 and kinda regret it. I like iFit but delivery was a mess (the first attempt, they said they weren’t paid to do white glove which we’d paid for so we had to wait another week), the belt initially squeaked, the video quality isn’t sharp and the workaround they gave us to boost wifi signal doesn’t work (I doubt that’s actually the problem), and the map my run function has never worked. Calling the 800 number is a waste of time, the wait is an hour, they don’t know what they’re talking about, and calls get dropped with no call backs. Finally I got real help after googling and getting an email address for someone high up who had their assistant respond. They will not send a person to fix things without charging you even when you’re under warranty. Wtf kind of company makes all warranties repairs DIY? [/quote]
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