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Travel Discussion
Reply to "Annoyed with hotel cancellation policy"
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[quote=Anonymous]We booked a 5 star hotel that we stayed in previously for a special occasion. Unfortunately our family member who will be watching our children is in the hospital so we tried to reschedule or cancel. After speaking with the manager, he only pointed to the policy and denied our request. We escalated up to the managing director who just passed our email back to the same manager. Extremely disappointed with the level of customer service as this is one of those extenuating circumstances. They offered a friend or family to stay in our place instead. I'm thinking of sending a homeless person to stay in our place. [/quote]
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