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Reply to "Are Americans to blame for the "annoying scripts" that overseas customer service reps recite?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Yes. Who do you think sets up their company there. Hires them and trains them? Americans. [/quote] Are they not allowed to venture away from their assigned scripts? THEY ANNOY THE HELL OUT OF ME!!!!![/quote] No, they are not allowed to venture away from their scripts. Not venturing away is in fact drilled into them. Many call center employees are in fact far more intelligent than the scripts, and if you ask them, they’ll tell you that they have to do what they’re told even though they know it’s not ideal.[/quote]
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