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Reply to "Are Americans to blame for the "annoying scripts" that overseas customer service reps recite?"
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[quote=Anonymous][quote=Anonymous]Our major supplier used to use a technical support center in the Philippines for dealers like us. Last year they made a big deal at their annual trade conference about how they were switching to US-based staff. The announcement was peppered with the usual dog-whistles you would expect. A year later, we are wishing they would switch back to the Philippines; the staff was more knowledgeable, more efficient and spoke better English. The challenge seems to be the lack of good call center staff in the US who are available on the cheap.[/quote] Rural middle America Americans in low COL areas > Foreigners :D [/quote]
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