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Reply to "Why does my mother think she knows better than medical staff?"
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[quote=Anonymous]As a doc this used to bug me, but I was young and impatient. Now I recognize the abject terror people feel in the machine of the medical system, and as the RN above said, that the behavior is about anxiety and the need to control. It's human. Also sometimes the family member is right, and I've learned to listen if I have the gift of that time. What I don't tolerate is disrespect. Anxiety and advocacy is one thing. Being an @sshole is another, and we get those folks too. I will always hear someone out but when they venture into insults or abuse I introduce them to my favorite 6'1 security guard show them the door. To survive in this job you need both kindness and boundaries. And sometimes the 6'1 guy.[/quote]
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