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Travel Discussion
Reply to "Tap Air Portugal"
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[quote=Anonymous]TAP last spring break was the worst airline customer service I've ever experienced. Read the Tripadvisor reviews. And note that you should disregard prepandemic reviews - apparently, they cut tons of employees during the pandemic and haven't staffed back up. 3+ hours to speak with a customer service personnel at the Lisbon airport. 6 hours on the phone to change a flight. And there was no weather issues, strike, etc. This was normal according to folks I talked to. My girlfriend ignored me and flew TAP several months later. She still hasn't seen her luggage. I will say, though, that other than 1+ delays in both directions, the flights themselves were pretty uneventful.[/quote]
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