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Home Improvement, Design, and Decorating
Reply to "Problems with Pottery Barn Delivery questions"
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[quote=Anonymous]Several years ago, pre-pandemic, I ordered a sectional sofa. It took 6 months for all of the pieces to be delivered. Frustrating doesn’t begin to describe the experience. I think what made the biggest difference was the fact that I ordered it in a store. The employees there went above and beyond to be helpful. I was in direct contact with a senior vice president, ended up paying no shipping charges at all, and between refunds and store credits paid very, very little for the product. I don’t have much advice if you bought it online (other than to say don’t do that again). I will only order furniture in store (although never again from Pottery Barn). Good luck![/quote]
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