Reply to Social Security --is there any service at all?

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[quote=Anonymous][quote=Anonymous]Honestly SSA is super understaffed right now and the staff brought on during the pandemic only had remote training and it wasn't good. So don't assume an appointment or going in person will resolve this. When you are in the office, if you are told wrong information, you can ask for a manager or technical expert. If it gets really fouled up, the SHIP mentioned above may be able to help you figure out how to appeal, and you can also ask your members of Congress to do an inquiry (their websites all have a "request help with a federal agency") or similar page. Good luck and be sure to vote for people who want to increase SSA's administrative finding if you want this to improve. [/quote]

Thanks...The remote person doesn't seem to have a clue (and seemed proud/used it as an excuse "not to have ever been in the office"), so I will take my chances and waste a day hanging around their office to try to get this fixed. I guess we can ask for a manager if we get assigned someone who isn't any better than the teleworker (which would be difficult unless they are really just hiring warm bodies).  It didn't work well for DH to do it by mail, so we'll try a different tack.

It would be overkill at this point to consider appealing to our Congressional Rep since this is a routine thing that affects many people.  Plus we know the Congressional Rep and don't really want him in our business (i.e. past earnings or future income).

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