Reply to Communication with preschool aftercare staff, what is normal?

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[quote=Anonymous]We ran into this last year with aftercare and I think a lot of places go used to having less parent interaction during Covid and are just kind of continuing with that because it's easier for them. In my child's case, she was have frequent accidents at aftercare after being potty trained for a year and never having any issues in preschool. We wound up pulling her from aftercare and this year we got a mother's helper at home instead. I got sick of trying to talk to them about what was going on and hitting a brick wall, and I really hated picking my kid up and she was upset or crying about having an accident (also not normal as on the rare occasion when she does have an accident, she is matter of fact about it and helps clean up and there's no shaming or weirdness about it in our house).

I view an inability to get in touch with them as a major red flag -- the director of the program should be responsive to parents on a same-day basis, IMO. If parents are asking dumb questions or being overzealous, well, that's part of the director's job to handle that. It goes with the territory. But you have a valid issue and they should respond.

I'd consider looking for other care options, personally.[/quote]

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