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[quote=Anonymous]I recently moved to the DC area and was recommended Foxhall pediatrics. The doctors are great but the staff is absolutely horrendous. I have been there on multiple occasions where they have canceled appointments. One occasion, a sick appointment was canceled after I had already shown up to the office. I took my very sick 2 year old to be seen in the middle of rush hour traffic only to be turned away without so much as phone call. The office manager, who has the worst customer service, basically said she didn’t care and that the doctor had a personal event to attend and was running behind. I ended up having to go to urgent care where my child was diagnosed with an ear infection and hand foot mouth. On another occasion, they wanted to charge me a late fee for being 10 minutes late to the appointment. Again, I dealt with the office manager, who was not accommodating at all. I find the office staff to be unfriendly, and generally disinterested. I have been there three times and the receptionists have never even said hello to my child. It’s a pediatric office so I find the behavior unbelievable. This is sort of a rant but very interested in recommendations for a new pediatrician in NW. also curious if anyone has had similar experiences with the staff? [/quote]

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