Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous]Six months ago we booked a long weekend on Sanibel island next week. Even if the condo we booked wasn't damaged by Ian, there is no power or water, the only road to the island was destroyed, and even if you arrived by boat, the authorities are only letting local residents collect their belongings and then leave again.

The property manager says "reservations are non-refundable." I escalated to VRBO and they said "refunds are up to the owner, we can't help you."

Am I taking crazy pills? How can someone keep my $2,000 when they are physically and legally unable to provide the service I paid for?

I will dispute with my CC next, no idea if they will take my side.

https://shorttermrentalz.com/news/hurricane-ian-airbnb-vrbo-refunds/[/quote]

This is ridiculous.  Call their bluff.  Say you are planning to arrive on check in day, and you expect the property will be "as advertised" when you booked it.  Meaning: accessible by car, electricity, water, a pool, restaurants close by, etc.  Ask them to verify all these things are STILL TRUE and you will come (which you won't, you're calling their bluff).  Screen shot the listing before you do this.
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