Reply to Restaurant Service Charge

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Depends. If you have a party of 8 or more than I would expect that on top of tip. If it's one of their "recovery fees" I'd never go there, again. [/quote]

No, if 20% is added to the total for a larger party, that [i]is[/i] the tip. [b]They just want to ensure the server is not getting stiffed[/b], as often happens in large groups.[/quote]

NP. I get that, but if this is the intent, why did the OP encounter and additional line for gratuity?

[quote]We got our bill and [b]it included an 20% service charge (which was not included in the total under food, but after they ran our card) and then it had another line for gratuity.[/b] At the bottom of the receipt it had the “cheat sheet” of 18% tip is $20, 20% tip is…[/quote][/quote]

Because it automatically prints out on every receipt. [/quote]

I suppose I can respect that if the fact that a tip has already been applied is clearly highlighted to prevent error, not just tucked into the rest of the writing which might be missed by someone. [/quote]

Yes, these receipts are templated, not customized to each establishment. If you’ve paid the 20% service charge, you’re good to go. And it’s on you to look at the bill. Do you really just look at the final line, multiply by 1.2, and pay? I think you should scrutinize your checks with a bit more care.[/quote]

So, if people often miss this -- and they do -- then why not address it clearly in a way they are more likely not to miss?

The consistent part in this recurrent error is you.[/quote]

Not sure how I’m the problem, as I am neither a restaurateur nor a person who doesn’t read their bill closely. If you find this repeatedly happening to you, you are the common denominator. I’m genuinely shocked that people would not notice their bill is 20% higher than they expected it to be.[/quote]

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