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[quote=Anonymous][quote=Anonymous]I see some negative comments on Air Portugal in this forum from 2021 and earlier. Anyone flown them recently and have any thoughts? We are going to southern France (not Portugal) and the TAP flight is a good one stop option. We would be changing planes in Lisbon - how is that these days?

[/quote]My family went for spring break. In retrospect, I would've paid twice as much not to fly TAP. One of our flights was hours late, and you had to wait in a fenced in area with far too few seats. We sat on the filthy floor.

But that's nothing compared to the horror of trying to change our flights when one of my party had a positive covid test the night before we were scheduled to depart. I literally spent 11-12 hours on the phone. Waiting on hold, getting transferred to the wrong person, getting hung up on. We drove to the Lisbon airport only to learn that it'd be 2-3 hours to speak with someone in person there. Definitely the worst customer service I've ever experienced and it ruined a few of our days. I learned that they fired a ton of staff at the beginning of the pandemic and never staffed back up.

And there was a charge (I think around 100 EU) to check a carseat. I instead opted to carry it on, only to be told well after takeoff that I couldn't have it in the middle of the middle row due to safety reasons. I was told they'd have to take it from me for landing, but then they never did. I've never before encountered a charge to check a carseat.[/quote]

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