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[quote=Anonymous][quote=Anonymous]My mother is in her 70s.  She does not have dementia but is sometimes scattered.  She had a hospital stay so during that month I took over her bill pay.  I was looking through her e statement and saw that she had paid the I've fallen and I can't get up company 5400!!  The month before and the month after she always paid 54.  You guessed it.  I called them up and they reversed the charge eventually by sending a paper cheque for the amount.  I asked the rep how come they didn't notify her.  Rep said it wasn't their policy and that they figured she meant to send 5400 to cover for years and years. Ridiculous. I said to them why would she do that and continue to pay you 54 every month.  They had no answer. I think this was Phillips owned company. I was shocked they didn't flag the payment and couldn't care less.  I was upset at the company BC that's all they deal with is seniors. [/quote]
Did you expect honesty? Ha. They're out to fleece seniors, of course.[/quote]

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