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[quote=Anonymous]In your opinion, which companies have you had the worst customer service/experiences? I'm not just talking crappy attitudes of the employees but actual bad experiences with service.

My most recent bad experiences are with Mint Mobile and Pottery Barn. Both companies have very polite reps, but they flat out lie about expectations they can meet. I dropped Mint because their wait times to speak with a representative are way too long, and when you finally get someone, you get passed around and have to retell your issues to each rep because they don't take notes for the next person to read. I was also told that a ticket had been logged to address a problem I was having, only to find out days later that there was no ticket.

Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch. [/quote]

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