Reply to CTY Haverford — Cancelled one day before???

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[quote=Anonymous]Just wanted to add that we are another family whose child’s class at Lancaster session 1 was cancelled. It was pretty upsetting as my child had been looking forward to this for months only to be cancelled with 36 hours of notice (due to “staffing shortages”- which surely did not occur to this widespread degree less that 48 hours before camp started.). I am thankful that we are not one of the families in the Facebook group whose children (some unaccompanied, some with families) had already travelled from the west coast or abroad and now have to incur the time and money costs involved in getting home.

It was also pretty terrible to get this notification via unsigned email- from the “CTY Customer Engagement team” and to have no staff answering the phones (waited on hold for 50 min before being disconnected- voicemail not returned) and no one answering email (nothing but an auto-reply in 12 hours and counting). I wouldn’t bother writing this here but I think the CTY PR team is busy trying to pretend this isn’t as big of a disaster as it is as someone is spending more time posting platitudes on Facebook and rwitter than reaching out to affected families. [/quote]

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