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[quote=Anonymous]This is my first time working with a designer who came highly recommended by a friend. We pay her an hourly fee as well as a mark up on what she purchases. I have a couple concerns.

1. She has suggested a few things now that we decided we liked and then when it came down to ordering we have realized they won’t fit based on dimensions. For example, we need a chandelier for our room and she presented several options. There is one we loved but when I looked at the pictures of it online we realized it looked bigger than we imagined. I had her check the dimensions again and then she told us it would not actually work because of our ceiling height so she went back to the drawing board. Another example, we needed a console for our entry way and she sourced one we loved so we ordered it, but when it arrived it was just too big for the space. It technically fit but it looked really awkward. Shouldn’t she know this? My concern is that we are paying for her time to source these things, and why should I be paying her to research, purchase and return items that don’t work because she didn’t do her homework? Now she is going back to the drawing board and I am paying for more hours to source new items.

2. After the light incident mentioned above she presented more light fixtures but we didn’t love any as much. I ended up finding something similar to the original one online that would work for our space. The designer does not get a trade discount with this vendor but wants to charge us her standard 15% mark up to order. I guess the mark up is for placing the order and managing delivery/installation but it feels annoying since I found the item. Can I exclude it and manage it myself?

Would you be questioning the designer overall at this point?

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