Reply to St. Vincent Wine, kids at bars/restaurants, and approach to customer service

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[quote=Anonymous]Anyone else follow some of the recent drama at St. Vincent Wine on Georgia Avenue? I haven't been there yet but have been wanting to go because I heard it is modeled after Bacchanal in New Orleans, which has long been one of my favorite spots in that city (wine shop with attached garden patio that often has live jazz music and has a very special, festive atmosphere). But some of the recent stuff has given me pause.

First there was an incident where what appeared to be a poorly-supervised toddler pulled down an outdoor heater. I learned about it from this tweet, which has screenshots of how St. Vincent talked about/responded to the incident on Instagram:

[twitter]https://twitter.com/BarredinDC/status/1518288339408982017?s=20&t=mFmuTadwS30TGn1DrHsptA[/twitter]

Since then, Barred has also tweeted about how SVW's owner, Peyton Sherwood, responds to negative reviews on Yelp and Google, with often extremely aggressive defenses of the restaurant and staff. There are a bunch, but this one, where Sherwood looks up the Yelp reviewer's employer and reports his restaurant review to them (it GWU) was a bit eye-popping to me:

[twitter]https://twitter.com/BarredinDC/status/1520888569824518145?s=20&t=mFmuTadwS30TGn1DrHsptA[/twitter]

You can look at all the responses on Yelp or Google if you look up St. Vincent. There is a lot more, including an super heated exchange with a woman that led Sherwood to post a (frankly inconclusive) video of a verbal altercation outside the restaurant on YouTube.

I'm curious what others think of all this. I was initially on St. Vincent's side because as the parent of a toddler, I agree the parents should have been supervising their kid (I would be horrified if my kid managed to knock over a space heater at a restaurant -- someone could get really hurt). But looking through these responses, and specifically reading Sherwood's comments and his tweets on the matter (it looks like his tweets have since been deleted), I get the sense this person is combative, angry, and maybe threatening. Sarcastic, condescending, with not a little hostility towards people with kids and, maybe, women. It makes me not want to go there.

Anyone been and can comment on this? Is it a kid-friendly place? They obviously allow kids and I could see the concept being kid-friendly, but maybe not based on Sherwood's comments? If you are a woman and have interacted with Sherwood, what was your impression?[/quote]

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