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Reply to "Safelite - windshield crack - fixed via insurance then spread - warranty promised not honored "
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[quote=Anonymous]Windshield got a small crack. No deductible if no replacement. Automated Insurance for, directed me to go to safelite and get this fixed for free. Did that. The tech said they guarantee their work. Now three weeks out, it’s spread to a huge crack. I called to invoke warranty and they said they had no billing/work info and that I misunderstood about the warranty. I had asked if there was any documentation for me before leaving and they said, no we deal with insurance. My husband is out of town till summer and been very busy else I leave car stuff to him as I always get conned or get quoted higher prices. Maybe I didn’t take all the steps I should have? Like insisted on a written warranty etc? What next? Any suggestions appreciated.[/quote]
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