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Reply to "Reasonable or ridiculous - Uber Eats Question. What do most people do?"
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[quote=Anonymous] Reasonable You're supposed to get what you ordered . Problem is, it's not the driver's job to make sure the correct items are in the bag . Additionally, he has no way of doing that since for sanitary and security reason he can't go around opening containers. Good customer service on the part of the shop would require them to be proactive by apologizing and including a note explaining the situation and , most importantly, giving you some kind of discount to soften the inconvenience caused by them. -UberEats driver [/quote]
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