Reply to How do you feel about QR codes and pay ahead at sit-down restaurant?

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[quote=Anonymous]I live in Richmond, VA.  Most sit down restaurants have gotten rid of physical menus.  I wish they would at least post a physical copy at the table.  For a restaurant I've never visited before, it is easier to review the menu as a whole, not divided up online.

A restaurant group here (about 6-8 different sites) has done this plus added gratuity 18-20%.  The manager at one of the higher end restaurants in the portfolio, $35+ entrees, was pretty rude about any criticism of it from customers.  Even for issues that the restaurant should have fixed, like if entree came with soup or salad it would be delivered with the entree not before.  Or every time something was ordered it would be a new transaction on credit card.  It was typical for people to have 5-10 different charges on their cards, just weird and difficult for expense reports.  Or, for all orders to come out together everyone has to order on the same phone and no way to split check.  Meant a party of 6 had to pass one phone around to order or order on their own phone the orders wouldn't come out together. Not sure if the fixed those glitches.

At those places, I only tip what the restaurant sets, often less than I would have without it.  And we tend to linger longer.  [/quote]

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