Reply to Aetna & IVF Meds

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[quote=Anonymous]I've just gone through similar with Aetna.  They are so awful!! I'm supposed to start shots tomorrow and I'm waiting for my meds to be delivered this afternoon. This is after a couple of weeks of freaking out about not getting my meds in time.  What I learned is that after your cycle has been authorized by aetna (the start date was authorized for 2/6--I am supposed to start meds tomorrow 2/10!!!), then the specialty pharmacy percertification department (866-503-0857, option 2) takes the paperwork and certifies your meds.  The information is then fwded to the pharmacy itself and a nurse is supposed to call you to schedule delivery (it will be sent overnight).

I called the general specialty pharmacy line-their fertility dept (866-782-2779, option 4) to check up on my meds precert and explained told them my hurry and gave them the start date for meds.  They said they'd send an email to the precert. dept to see if it could be expedited but they also suggested I follow up with the precert dept. as well-which I did.  Yesterday, I heard from my dr.'s office that my meds were authorized and that the nurse from aetna should be calling.  Of course they did not, so I called them myself and they set up the delivery.  Be prepared to give them your credit card info.  They send the meds UPS and apparently schedule the delivery for the morning.  Of course I didn't know this because UPS always delivers to my house in the PM. So I was out when they delivered this morning, but I got lucky and was able to get them to come back (would otherwise have to go to Laurel to get my meds!)

I can't tell you how much I hate aetna after all of this.  Call me paranoid but I can't help but think they make it difficult on purpose.  And to think they do this to people who are already stressed out going through infertility tx!!!  So wrong.  But, all the best to you.  You're right- really think the best thing to do is be persistent-keep calling back and speak to supervisors if you need to.[/quote]

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