Reply to ISO advice on 2015 Jeep Grand Cherokee Overland -- check engine light is constantly on

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Reply to "ISO advice on 2015 Jeep Grand Cherokee Overland -- check engine light is constantly on"

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[quote=Anonymous]OP here again.

The dealership finally thinks that it has a solution to our check engine light problem.  (They are making a repair to the fuel lines that they believe will clear the problem.  We've had the vehicle there now for 10 days, and it will take another 2-4 days.)

They are not charging us for the repairs.  But we still feel frustrated because our Jeep has been in the shop now for[u] 10 weeks [/u]over the course of 2020-2021.

They've never let us use a loaner vehicle.  A few times, they have given us a $100 credit for Lyft.  (This covers very few rides because there appears to be a shortage of Lyft drivers, and so the prices have really shot up, at least at the times we've tried to use Lyft.)

(Prior to owning this Jeep, we always had Hondas and Toyotas, and never had need for extensive repairs and diagnostic issues.  We would sell this vehicle, but would anyone even want to buy it? It still "looks" branch new, and has a lot of great features, which we can use when it's not at the dealership under repair.)

Here's my question:

Given that the vehicle has had to be in the shop for so many weeks, I feel like I should send an overall complaint to the Jeep corporation to let them know that at least 1 of their vehicles out there is a lemon.  Maybe they won't care, but I feel like the dealership kind of feels like it's doing us a favor (by not charging us for the maintenance). But we're just kind of bummed to have such a lemon of a car.  It's kind of a joke in our household -- "Where is the Jeep?  Of course, it's at the dealership where they are working on the check engine light."

Other than just not buying a Jeep again, would u write a letter to corporate?[/quote]

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