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[quote=Anonymous][quote=Anonymous][quote=Anonymous]OP, what was your manager’s advice for making customers happy?[/quote]

It was a ton of little things. A lot of them only apply to casual restaurants but not all of them. Some that come to mind:

Don’t constantly interrupt conversations to announce what you are doing or to constantly ask if everything is ok.

For families with small children, bring extra napkins and wet wipe.

The iced tea was hot brewed so the ice melted fast. So we brought them an extra cup of ice. People loved that.

Set the meal down so that the main entree is closest to the person.

Don’t ask if you can take their plate away. People make it obvious when they are done with their plate so that you can take it away without asking or announcing.

Refilling coffee was an art form. If they added cream or sugar, don’t refill without permission. People don’t like it when the coffee:sweetener ratio is messed up.

Bring refills and extra plates for buffet without asking. Maybe they won’t use them, but they almost always did, so not worth interrupting them to ask.

Don’t assume the woman ordered the salad.

[/quote]

good stuff.[/quote]

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