Reply to Insurance Just Screwed Me

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[quote=Anonymous]I am the PP who recommended getting out of the call center if possible. I had an issue with fertility prescription insurance where some meds showed with my co-pay ($40) on the internet and then I received a call that the meds would be $1400 because I was out of fertility med coverage. I was in fact out of coverage, but I knew the $40 co-pay had shown up or I would have never ordered the meds. I got nowhere with the call center and then accused the insurance company of baiting and switching me, which I felt that they had. I somehow found my way out of the call center and into their consumer affairs office based on that statement. The woman there went out of her way to help me. Her initial research showed no internet issues the day of my order, but I kept pressing her as I knew what I had seen. She found someone else in IT who confirmed there was an issue with their site on that day and they ultimately honored my $40 co-pay. All of that is my way of saying to press hard on the insurer for previously confirming your maternity coverage and don't shy away from making bold statements if it will get them to hear you!!!!!!!!![/quote]

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