Reply to DC Government no longer answering phones?

Forum Index » Metropolitan DC Local Politics

Reply to "DC Government no longer answering phones?"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I know that this isn’t quite 2021 level technology, but have you tried email? [/quote]

Yes, got a response to my first. My 2nd was disregarded so I tried to phone. While I AM comfortable with email generally, I do find it ironic that the DC has expressed concern since the pandemic began about DC students and elderly on the other side of the digital divide (ie limited computer access), as relates to DL or vaccine sign up. They apparently dont think these same residents are deserving of constituent services...? Wow. That sends quite a message.  :shock: [/quote]

Thanks for your detailed  response. My thought was that with WFH, maybe email would be more effective and traceable. I quite agree with you re: the importance of being available to constituents, particularly those who lack internet access. [/quote]

It is WFM 2020/21. The office personnel and responsibilities can easily be replicated at home. When I call a concilmembers phone number that is on their website (same number as before) It should simply ring at the administrative assistant's desk in their home. If I am then presented a phone directory, those selections should ring at home on a home office phone.

Part of me thinks that our DC government is faking it. They are still in April 2020 working on their couches and trying to get stuff done despite the pandemic on their laptops. At some time around last summer, each employee should have had a mini home server delivered with VPN connectivity to their office files a VOIP office phone attached to it. And an ergonomics package with a full sized keyboard and a couple of high def screens. They probably should have migrated from the couch to a dining room table or home office by now.

DC is expecting businesses across the city to do this, however, they apparently have no intention of replicating constituency services beyond Zoom meetings (great but not the end all). Somebody mentions DC whining about the digital divide. It is true. It is the DC Government what is woefully digitally unprepared. When was the last time you visited a DC government website? Have you visited an ANC website recently. Why are they all different and all out of date? It is an absolute unnecessary mess. OCTO should be dismissed by Monday and the entire issue would be run better as an AU/Howard Computer Department class project.[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics