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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Went to pick up an online order recently, and when the employees couldn’t find it they just ignored me. I talked to three different people, all of whom apparently thought I was trying to pull one over on them, and each one just went about their business after briefly poking around in their system and not finding the order. Finally I got a fourth employee’s attention, he agreed to look at the order on my phone, and he made the drinks that had been ordered and paid for 45 minutes earlier.

I don’t believe that Starbucks in general is upping their game.[/quote]

This might be a real scam. I've seen it in the store twice, I think. The two gals I saw do it were acting sketchy and I could tell the employees were like  :roll: but made the "missing" drink anyways.[/quote]

They should be trained to ask to see the order confirmation on the customer’s phone rather than just pretend that the customer disappeared along with the missing order. They clearly didn’t have any clue how to resolve the issue so just ignored it and made it someone else’s problem.[/quote]

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