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Reply to "Help!! My business email has been hacked using my.com/my.mail.com"
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[quote=Anonymous]This is a pretty big hack and as it covers both your business and personal accounts, I would be overly cautious. 1. Freeze your credit. 2. Alert anyone you are legally required to alert about a possible breach 3. You should assume all your devices are compromised. Hard wipe a device or boot into a linux recovery disk and use that device, and only that device to change your passwords and access accounts until things are under control. 4. Call your banks and credit card companies and alert them to the hack. Make sure they update all your trusted devices and add any additional security features they can. 5. Call bluehost and talk to someone. Make sure they update all your trusted devices and add any additional security features they can. Pay them, if needed and possible, to do forensics to figure out where the hack came from. 6. Alert anyone else that may have been comprised. 7. Enable two factor authentication on every account that supports it. Consider switching services that do not support 2FA 8. Download a password manager and change all your passwords to secure random string passwords. Change all security question/answers to random string answers. Do not reuse passwords or easy to remember passwords. 9. Systematically backup your data, wipe the machines, and selectively and carefully restore data. 10. Have a scotch while you review IT service providers Steps 9 and 10 can be swapped depending on your tech comfort and work time crunch.[/quote]
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