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Infertility Support and Discussion
Reply to "Experiences with Dr. Abassi or Columbia Fertility?"
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[quote=Anonymous][quote=Anonymous]I am going to Columbia right now. I really like my doctor but the front desk and billing staff are so terrible that I will be switching. A few weeks ago we got a strange bill for hundreds of dollars that made no sense. I spent two weeks calling every day, but no one returned my calls — the head of billing works from home so she does not have a direct line and decided she had better things to do than return my phone calls. I emailed her and she responded saying I should speak with a medical staff, even though it was a billing issue. She has still refused to answer my questions. It is unconscionable that this clinic would fraudulently charge its patients and then not return calls and emails. Dozens of reviews on Yelp show I am far from the only one with this issue. Such a shame because their doctors are good. [/quote] I'd say to file a complaint with the Better Business Bureau, but Columbia Fertility doesn't care about its 'F' BBB rating.[/quote]
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