Reply to What prompts someone to act like this? (Stealing someone else's Starbucks order)

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I would never do this myself, and I would react in much the same way as the OP.

I DO understand the motivation. The Starbucks mobile ordering system has made in-store ordering a sh*tshow. When transacting as a walk-up customer I’ve waited as long as 15 minutes for my order to come out. With time spent in line, I can wait around longer than I spend consuming my food. I think this customer was trying to express to the employees that they aren’t doing a good job of balancing the onslaught of mobile orders against the people who are right in front of them. However, most rational people understand that’s a corporate policy, staffing, and technology issue, not a choice the baristas are making.[/quote]

Why are you waiting in line? You could place a mobile order while you're standing there and get it faster. Starbucks, Inc would rather everyone use the mobile order so they don't need to pay people on the registers. If you decide to rage against the machine instead of playing the game, you're going to wait. [/quote]

The orders most vulnerable to being picked up by impatient, immoral people are mobile orders.[/quote]

True. They also aren't taking into account the fact that even though the mobile order person might get their order before the walk-in person, the mobile order person probably ordered before the walk-in person. We ordered before we left our house, so by the time I walked into Starbucks, we were easily 10 minutes post ordering.

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