Reply to What prompts someone to act like this? (Stealing someone else's Starbucks order)

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[quote=Anonymous][quote=Anonymous]I would never do this myself, and I would react in much the same way as the OP.

I DO understand the motivation. The Starbucks mobile ordering system has made in-store ordering a sh*tshow. When transacting as a walk-up customer I’ve waited as long as 15 minutes for my order to come out. With time spent in line, I can wait around longer than I spend consuming my food. I think this customer was trying to express to the employees that they aren’t doing a good job of balancing the onslaught of mobile orders against the people who are right in front of them. However, most rational people understand that’s a corporate policy, staffing, and technology issue, not a choice the baristas are making.[/quote]

Mobile ordering, Uber eats, grub hub, etc has ruined the experience for me at a few of our favorite local restaurants (We are in OT) for the reason stated above.  There seems to no limit on the number of online and mobile orders people can place and it exponentially increases the number of orders a kitchen has to make without increasing the size and staff of the same kitchen.  I was at Momo Sushi the other day, a place I’ve been going to since it opened 15 years ago. We love that place.  But the insane amount of delivery drivers waiting for their order to be finished was incredible.  It took forever to get our order, same order as always and it wasn’t even a full restaurant.  As an in person customer, you’re now competing for service with an unlimited number of people ordering online.   Same problem at M2M in Del Ray, especially if a large group (like an office) has placed an order together.  [/quote]

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