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Reply to "Who to call when internet lines are physically cut?"
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[quote=Anonymous]So I talked to the tech supervisor who was able confirm for me that the problem is outside mom’s house. He asked if she lived in a remote rural location. I laughed — she’s in one of the 15 largest US cities. From past experience I knew that the lines there are still copper, which people steal all.the.time from the neighborhood box. He was shocked that her area has no fiber optic options. He confirmed all this. I said it becomes a problem because 1) apps require more and more bandwidth, and 2) more distressingly, she cannot access crucial things like bills or doctor communications. And yes, pp she still has a landline but can’t use that because the wires are gone again. She can’t use her cell for many things like bills — either the apps won’t allow her to enlarge text, or they do, and become unreadable because you have to keep swiping back and forth to read. Aaarrgghh. Tech manager referred me to sales and customer satisfaction people.[/quote]
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