Reply to Who to call when internet lines are physically cut?

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[quote=Anonymous]My mom lives in a not so great neighborhood.  I don’t have the ability or means to move her.  So, suggestions to move her out are not in the least bit helpful.  If she could access the Internet reliably, things would be soooo much easier.

The problem:  for years the physical lines that deliver internet to her house get cut blocks away from her house.  Using a cell phone to pay bills as a senior can be impractical (text in apps that can’t be adjusted, or can but require shifting the app window to read).  When she calls the phone company who manages the lines, they check her house lines and her computer, and find everything is fine there.  The process can literally take weeks to resolve even two months on occasion , which is BS.  The company find that someone has taken the wires or cut them.  Meanwhile, the company bills her for services she does not receive.  This problem happens multiple times a year.

I feel like this is a 7 On Your Side news type story.  I’m at a loss as to who to call at this point because the company does nothing to secure its main boxes.  Ugh!!!![/quote]

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