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[quote=Anonymous]So after doing my online negotiation with multiple (Japanese import) dealers in the area, I reached a deal with one.  We’re talking about payment, and I planned on getting a check from my lender, then paying about 25% down.  I wanted to pay the down payment with my Amex card, then pay it off this month, so I could get those points!  The dealer emails me back saying no, they cap card payments at 2k because technically I’m borrowing that money.
I replied asking why they care what entity I’m getting the money from as long as they get it—I also said I’ll pay the down payment however you want if you throw in some accessories.  Here’s a portion of the reply I got:
 “That doesn’t make sense for us on the 1st of the month. The main reason we even entertained your offer of xxxxx was because we were hoping to finalize this deal for our month end yesterday.  But we’ll honor it anyway because we do business like that.”   That really ticked me off.  I think it sends the message that They value their month-end numbers over customer service.  Sure, we all know that—but can’t they at least pretend that they care about sending me home happy?  particularly when we were so close to completing a transaction.
What do ya’ll think?  And if I choose to go after this dealership, whats the best way to really make them FEEL it??[/quote]

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