Reply to Rental car lost (by company)

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[quote=Anonymous][quote=Anonymous]op here. Yes, it was a one way rental which makes things a bit more complicated. I definitely left it in the correct spot as I have dropped off at this location many times. (It’s a very small regional airport; they do not check car as you leave the lot.) the person who took keys/car presumably worked there.

I’ll definitely consider getting  police involved  if company can’t locate car / resolve this in next couple of days...  [/quote]

It's already been a few days as you say in your original post, OP. I wouldn't wait any longer to involve police. If you do wait and then the rental company contacts police before you do so (because the company might have to have a police report before it goes after you for the cost of replacement)--you'll look like you were reluctant to involve cops. And as a PP said: Cops can get surveillance tapes. Did you notice if the dropoff area had ANY cameras? The rental firm's, or the airport's--? Tell the cops that if the rental firm hasn't reported it as a theft you're reporting it and want to know why the firm has not contacted police. Say you suspect there may be a scam going on. (Whether you do or not--you want the cops to see you as an aggrieved citizen and the firm as jerks because....they are.)

It sounds like you've used this company at this exact location  a lot so you're clearly a known regular with this rental firm. I'd start saying just that, often and loudly and all the way up their chain of management. No reason for you to steal or damage and ditch a car when you've rented with them repeatedly and they know who you are. Get assertive about saying they need to deal and move on here; you've alerted police so they can expect to hear from the cops any minute now; you have flagged this with the CC company etc. Language like that can help scare them off. If they persist: Tell them you've got an attorney (even if you don't--yet) and will look into harassment charges if they don't resolve this by admitting they and not you lost the car.

Yeah, this kind of crap makes me mad on your behalf. Update us. 
[/quote]

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