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[quote=Anonymous][quote=Anonymous]I’m thinking most clubs have good retention rates and fantastic salesforce. Have any clubs gone under because of churn? if they didn’t have churn we’d accuse them of a 3rd-6th team money grab.

Maybe the ROI on trying to keep one customer isnt really that high to be practicable and team dispersion without replacement isnt that significant an issue. Sucks for long term relationships and development, but not so much the bottom line. 
[/quote]

I think the retention rates have more to do with proximity. As more clubs arise and fill the demand, the stronger operators will rise to the top. Why should status quo be good enough? This isn’t about keeping one family or most families happy but more so the majority of families and attracting new ones. Customer satisfaction is the most base fundamental of any business. Not wanting to understand why multiple families leave doesn’t make a lot of sense to me. I would want to know why every team left whether it was reasonable or not. [/quote]

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