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[quote=Anonymous]Been at 5 clubs with multiple kids. From rec, to normal travel, to DA. They all could be improved administratively and from a customer management perspective. Doesn’t seem to make much of a difference between volunteers and paid employees, in fact volunteers tend to be better. A fair amount of poor communication, poorly planned field allocations, and obfuscated costs (which I know to expect now, but many newbies don’t).

Also, let’s focus on soccer and teaching kids soccer and not try to be a church or a charitable organization with casino nights and golf tournaments. There are plenty of those orgs around in the DC area that families already participate with. Clubs should focus on what they’re [i]supposed[/i] to be good at (soccer) and the trifecta of personnel interactions: players, parents, coaches. Nothing is dumber than the standard approach of putting a volunteeer parent in place as a team manager and then have them be the main communication point to parents. Wasted CRM opportunity and immediately creates a disconnect via the middleman approach, all under the guise of “freeing up coaches’ time.”  Just not smart. [/quote]

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