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[quote=Anonymous]Hi,
I'm a patient at Cornell for the last few years and I find their billing department completely incompetent or criminal.  I've dealt with incompetence out here, but this is much worse. In the beginning, I had insurance that covers IVF. Now, I have insurance that covers part of IVF. Since it doesn't fully cover IVF, I'm self pay and I submit to insurance later.  I've done a few cycles over the years (some with coverage and some with partial coverage).  Charges are appearing from years ago for the first time now. They were never submitted to insurance. No one is willing to explain why and where these charges are coming from.  They don't refund money, even though their cornell connects shows that I am owed money.  No one calls back or emails back. I can't get a statement of all charges, all I paid, and all my insurance paid for my time there.  They only give statements with cherry picked charges.  For some charges in the last cycle, they collected the prepayment for all charges, then claim they submitted some charges to insurance (even those I prepaid). My insurance has no record of them and they won't refund my prepayment or give me proof that they submitted those charges.  They use my prepayment for storage fees which are paid by my insurance and then will not submit the charges to insurance or give me health insurance claim forms because the charges are paid for by me.  Is there anyone who is competent there? I've spoken or emailed all of them at this point and they do not respond. Alternatively, is there anyone to report them to?  Have you had similar problems?[/quote]

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